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Technical FAQ
I can't find camera by IP search tool?
  Please follow below steps: 

 1. Connect camera to PC directly without thought any network device(switch, router).

 2. Please disable anti-virus program temporary.

- Click "Start"
- Click "Run"
- Type "cmd" then click "Enter" 
- Type "arp -d" then click "Enter" (as right picture)
- Please use IP search tool again

 4. Please do camera hardware reset, you can refer to the final chapter of user manual.

If you don't know how to do hardware reset, please refer to " how to load factory default?" in Trouble Shooting.

if you need more information, please Email: fae@a-soni.com


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